At State Bank of India UK we are proud to have a team of dedicated and highly skilled people who work every day to deliver the high standard of service to our customers.
We are currently looking for a Personal Banker for 18 months to join our team at Manchester Branch to assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships.
Mission and Values:
·We will always be honest, transparent and ethical.
·We will respect our customers and fellow associates.
·We will be knowledge driven.
·We will learn and will share our learning.
·We will never take the easy way out.
·We will do everything we can to contribute to the community we work in.
As a Personal Banker, you will be responsible for:
·Sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network.
·Delivery of excellent customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services.
·Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client’s behalf.
·Supporting the branch’s business development initiatives by promoting and attending business development and sales events.
·Operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
·The maintenance of AML format for Cash of more than £9000 on a daily basis
·Any other administrative and compliance duties related to branch activities.
·Working pattern: Monday-Sunday, 40h per week.
Experience and skills required for the role:
·Excellent networking, interpersonal and sales skills
·Excellent oral and written communication and listening skills
·Retail Sales experience
·Motivated to deliver outstanding customer experiences
·Proven experience of performing in a goal orientated environment working towards own and team deliverables
·Ability to work proactively and manage workload effectively
·Self-assured and confident
·Strong numerical and computer skills, to work in a highly regulated environment