1.To respond to customer enquiries, prepare and issue a written and logged quotation.
2.Break down drawings in order to obtain prices for materials to cost up jobs in preparation for quotations.
3.Liaise with supply chain in order to obtain competitive commercial rates.
4.Liaise with approved freight forward suppliers to ensure that at least 3 quotes are obtained to gain most competitive commercial rate.
5.Generate paperwork to production giving detailed information of requirements for manufacture upon receipt of a Purchase Order.
6.Confirm orders with customer and ensure that they are aware of delivery date which corresponds with entry for Production.
7.Liaise with Accounts Department on any accounts that register as exceeding credit limit when preparing details on SAGE.
8.Provide customer support on any technical elements as required.
9.Ensure that all customer complaints are dealt with in line with Company procedures and escalate through the business informing all relevant personnel and on response feedback to customer.
10.Ensure that all complaints which could result in non-payment or back charges are entered on to the Risk Register.
11.Attend meetings with Production and other departments as required.
12.Maintain good business relations with key clients to promote opportunities for further business.