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French speaking Level 2 IT Technical Support Job
Permanent
South West London, London
Salary: From £24,000 to £26,000 per annum

LANGUAGES
French 


LOCATION 
South West London / Middlesex


COMPANY
Our client is a world leading IT company, producing some of the most recognised and exciting technology brands and accessories.


JOB RESPONSIBILITIES 
To support all French and some English speaking customers from the EMEA region, they wish to recruit a French speaking Level 2 IT Technical Support Engineer. Your job responsibilities will include the following duties and tasks:

  • Receiving French speaking customer calls from IT distributors, resellers and end users in French and English regarding technical issues and product questions
  • Resolving customer queries by gathering appropriate information from the customer
  • Recreating customer problems and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in French
  • Maintain product knowledge and other competitor’s hardware/software products (Initial and on-going training will be provided as necessary)
  • Developing and maintaining files of correspondence and other technical support records
  • Attending trade shows and on site visits as required


CANDIDATE EXPERIENCE / SKILLS

  • Fluency in French as well as fluent English
  • Have experience in IT support, ideally 2nd level technical support
  • Have a very good knowledge of Microsoft operating systems
  • A working knowledge of computer networks - Windows 200, XP and Vista essential (Linux, Mac a plus but not essential) and a proficient knowledge of PC architecture and hardware is required
  • Have exceptional communication and analytical skills
  • Have a strong customer focus


SALARY 
£24,000 - £26,000 + bonus + benefits


To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us. 



Employer Details:
The Language Business Ltd
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