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Executive Complaints Associate Job
Edinburgh (EH12), Edinburgh
Salary: From £21,000 to £26,000 per annum dep on knowledge skills & experience
Are you an experienced, customer focused, complaint handler?We’d love you to join our team!
If you care about customers, enjoy a challenge and you’ve worked in banking or insurance, this is a chance for you to be inspired by a fantastic group of colleagues who focus on our customer needs.
·manage and oversee complaints
·prepare letters and emails on behalf of our CEO, Peter Griffiths
·make sure our responses are always accurate and fair
·follow our policies and external regulations
·support our third party suppliers
·come up with ways to help reduce complaints
·be risk aware and work within our Risk Management Framework
·experience of complaint handling and a good understanding of the financial services industry
·good knowledge of banking and/or insurance products
·suggestions to improve customer service
·lots of enthusiasm and you’ll enjoy working closely with others to deliver results
·an ability to explain complex information clearly and logically
·attention to detail and you’ll be able to work effectively under pressure
We’re proud to be different. We offer an award-winning product range that includes insurance, savings, loans, credit cards and travel money.As well as being the first British supermarket to open a bank, our people, values and new offices create a great working environment where we can focus on what our customers want.