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Epos Technical Support Agent Job
Permanent
West London (W10), West London, W10 5JJ
Salary: From £25,000 to £34,000 per annum
Epos Technical Support Agent
£34,000 (£25,000 basic + 9,000 bonus)
Based in Notting Hill

PaymentSense is a rapidly expanding organisation providing Chip & Pin services to small businesses. We have gone from start up to the largest merchant provider in the UK. Driven by a fantastic product, the latest technology and outstanding people, we've developed a business and a culture which matches the huge ambition of the business.

psConnect is a new division of Paymentsense, offering an integrated card processing solution to the restaurant and retail trade. Utilising unique technologies, psConnect allows merchants to quickly and easily integrate their chip & PIN with many compatible EPOS tills. This is an opportunity to join the fastest growing part of our business in a varied and challenging support position to create a best in industry experience for our customers, partners, and sellers.

The Role

·Technical Support on integration for psConnect customers, both over the phone and at the merchants place of business

·Technical support for our customer service team

·Working with our developers to get our new partners accredited

·Installing our PDQ machines in to businesses and providing user training

·Remote assistance

·Creating support documents for partners, merchants and customer service

·Support external dealers and sellers as well as training them on integration

·Reporting to the Integration Assessment Manager

Candidate Profile

·Experienced in technical support

·Have a strong technical understanding and ability

·Enthusiastic and can do approach

·Experienced in dealing with customers face to face

·Excellent at problem solving

·Experienced in product training (preferred)

·Highly organised

·Excellent communicator over the phone and face to face

Why Work For Us?

We have fantastic bonus structures, you can also earn extra holidays days too from great attendance. We have a modern and bright office just off Portobello road. We are a friendly bunch, and have a great company culture with beer Fridays, free sports clubs and yoga and social events.



Employer Details:
PaymentSense Ltd.
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