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Desktop Services Analyst - 445421 Job
Permanent
Basildon, Essex
Salary: Unspecified

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.





First Data’s Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security





Position Description Overview



The position of the Desktop Support Admin will provide support for computer hardware and software used across the specific location. This includes for example desktops, laptops, printers, scanners, blackberry devices and other related peripherals devices primarily within the Microsoft Windows environment.



The Desktop Support Admin will be required to manage the workload using the approved ticketing and time tracking tools. This position will then respond to work requests in an accurate and timely manner and handle all issues relating to hardware and software installations, configurations, troubleshooting, or maintenance requests. The goal would be to improving the customer ability to leverage technology to support the business.



Additionally, the Desktop Support function will support project related work, mass roll-outs, equipment replacement and similar. The Desktop Support Admin is also expected to provide some technical guidance / coaching to other functions on moderately complex issues. Therefore, this role will interact very closely with individual functions across the company. The role will support users across all EMEA.



Job Specific Responsibilities







  • Manage incoming requests and consults with users to assist in determining hardware, software, or system specifications.

  • Providing remote support End users.

  • Modifies systems and/or programs based on user and system specifications.

  • Assists in designing, developing, testing and implementing technical solutions for business applications.

  • Evaluates and integrates new hardware configurations and provides support of client technologies on workstations, servers and peripherals.

  • Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, patches and virus remediation, performing new PC installations, troubleshooting, and software repair.

  •  Performs additional job duties as required.

  • Supports moderately complex business projects.

  • Meet service level agreement on work assigned through ticketing system.

  • Requires minimal supervision.

  • Support Desktop / Laptop Migration to VDI

  • Manage break fix tickets to resolve with in the SLA to ensure day-to-day operations of employee desktop / laptop equipment

  • Configure and roll-out new hardware and software deployments to meet the customer’s timelines

  • Provides remote and telephonic support end user support.

  • Documents issues for knowledge base publication


Candidate Requirements





  • Relevant experience in Desktop support

  • A solid understanding of all aspects of operating system administration; e.g. system installation and configuration, printer systems, fundamentals of security, installing third-party software, configuration of mail systems

  • Experience supporting virtualized desktop environments and utilizing and configuring e.g. VMware VDI

  • Citrix – Seen as advantage

  • Experience supporting and troubleshooting mobile devices (Blackberry and Android) – Seen as advantage

  • Troubleshooting Windows 7

  • Problem solving skills, troubleshooting and analysis skills

  • Independent problem-solving, self-direction

  • Works well on a team and with limited supervision

  • Willingness to learning new technologies



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Employer Details:
First Data
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