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Coffe Shop Supervisor Job
Full time
Manchester
Salary: 5.30 - 7.20  per hourCommission

COFFEE SHOP SUPERVISOR

 

Place of Work: Will normally be the Coffee Shop at Dickenson Road, M13. However, the post holder

will be expected to work across other shops of the business as requested. 

 

Purpose:  Responsible for ensuring the effective operation of OMGDelites Coffee Shop. This includes

supervising staff, stock management, preparing high quality products and customer care.

 

DUTIES AND RESPONSIBILITIES

 

  • Report on a weekly basis, or as otherwise agreed, to the Retail Manager on all relevant issues or general concerns.
  • Assist the Retail Manager in ensuring that the shop is effectively managed and provides optimal
  • quality value for money products and services.
  • Ensure the health and safety of all Staff and  customers utilising the services / facilities of the shop. 
  • Ensure you and all relevant staff complies with all environmental health and safety, fire and building
  • regulations and procedures.
  • Ensure that you and the  staff present an appropriate image to customers.
  • Immediately inform your line manager of any financial issues that arise whilst working.

 

 OPERATIONAL MANAGEMENT

 

  • Ensure that the coffee shop is sufficiently stocked to meet demand, stock awaiting sale is kept at
  • optimum condition and wastage is minimised and recorded.
  • Ensure the coffee machines are in good working order and maintained on a regular basis.
  • Ensure compliance with the terms of any fire certificate, the general law of the land and any other
  • constraints applicable to the supply of the products and services (including environmental health
  • legislation safety, building and security regulations).
  • Ensure compliance of OMGDelits  marketing and drinks preparation guidelines.
  • Ensuring that both you and all staff aspire to the highest standards of customer care at all times.
  • Maintain a clean and tidy shop area.
  • Assist the Retail Manager with the effective promotion and advertising of shop services activities
  • and products, completing all required paperwork.
  • Ensure the daily and weekly cleaning schedules are completed to a high standard.

 

FINANCIAL AND STOCK CONTROL

 

  • Assist the Retail Manager in ensuring effective control of relevant stocks and assets, ensuring any
  • transfer of stock  is correctly recorded.
  • Assist the Retail Manager in achieving the daily sales targets.
  • When requested by the Retail Manager, prompt and accurate cashing up at the end of the day, and
  • transfer of money into safe location.
  • Ensure you and all relevant staff adheres to current financial policies.

 

  • Supervise deliveries, including the checking of delivery notes and verification of delivered goods.
  • Notify Retail Manager of any price rises that are notified with the delivery of goods.
  • Assist the Retail Manager with regular stock-takes as required.
  • Operate such other systems of control and keeping such records as shall be required by the Retail
  • Manager.

 

STAFFING

 

  • Supervise and support student staff working in the coffee shop, so as to effectively and safely
  • discharge the department’s aims and objectives.
  • Report to the Retail Manager on staffing matters as required.
  • Training new student staff to OMGDelites  Barista standards.
  • Shall keep accurate records of hours worked, furnishing the line manager with completed time
  • sheets on a monthly basis for authorisation.

 

GENERAL

 

To ensure the delivery of a positive image of OMG Delites, both internally and externally by

displaying high standards of professionalism, politeness, conduct and service.

 

  • Shall be responsible for the overall cleanliness and security of their working area.
  • To operate the IT systems and related software used by OMG Delites.
  • It is important to be aware that OMG Delites expects all staff to participate in, and take ownership
  • of, their Induction, Personal Development Plan, staff meetings and be responsible for undertaking
  • duties with full regard for others within the conditions of employment detailed in their contract of
  • employment.

 

This Job Description is not an exhaustive list, and does not form any part of contract of employment

and is subject to annual review. 


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OMGDelites
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