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Care Co-ordinator Job
Permanent
Sheffield (S9), Sheffield
Salary: From £0 to £0 per annum Salary Negotiable (depending on experience)

Job Description: Coordinator

Reports to: Registered Manager

Purpose of role

To support customers to enjoy the best quality of life they can in the comfort of their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company.

Key responsibilities

Liaise with the Care and Coordination Managers to make sure there is sufficient cover to deliver all of the care and support plans on time. Make sure care workers with the right skills and experience are matched to deliver each customer’s care and support plan. Ensure run and working patterns are efficient and logical. Effectively prioritise to meet unexpected emergencies and changes in care packages.

Duties

  • Use IT systems to allocate care workers to provide care and support to customers. Work with the Bluebird Care coordinator (s) to appropriately match care workers to customers taking account of care worker skills, experience and travel arrangements and the customer needs and preferences. Complete and distribute rotas on a weekly basis
  • Liaise with the registered manager to make sure that sufficient staff with the right skills mix are available to meet the needs of the business. Arrange cover for care worker sickness, absenteeism or holidays
  • In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations
  • This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

    • Work with the office team to maintain up to date electronic and hand written records. Record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon
    • Keep all information about customers and their families secure and confidential.
    • Carry out general office duties. Prepare reports as required as required by the registered manager
    • Provide advice, induction, training and supervision to support coordinator as required
    • Assist with investigations relating to the quality of the service and implement improvement actions
    • Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding
    • Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services.
    • Apply Bluebird Care policies and procedures at all times.

     

    Essential criteria

    Personal attributes

    Understanding of the range of customer needs and the nature of homecare.

    Commitment to anti-discriminatory care practice. Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own.

    Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.

    Excellent time keeper and reliable.

    Knowledge and skills

    Excellent organisational skills- ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.

    Ability to maintain clear and accurate written records and follow statutory reporting procedures.

    Good administrative and IT skills.

    Ability to communicate clearly and build positive working relationships with customers, their families, Bluebird Care staff and other health and social care professionals. Good telephone manner and interpersonal skills.

    Knowledge of what confidentiality means in relation to homecare services and why this is important.

    Sound knowledge of the local area

    Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency.

    Ability and willingness to follow Bluebird Care’s policies, procedures and instructions

    Additional requirements

    Willingness to work flexibly and to keep knowledge and skills up to date.


Experience – Previous coordination experience essential and a full driving licence is required.




Apply for further information...

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Employer Details:
Bluebird Care Sheffield
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