Job Description: Coordinator
Reports to: Registered Manager
Purpose of role
To support customers to enjoy the best quality of life they can in the comfort of their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company.
Liaise with the Care and Coordination Managers to make sure there is sufficient cover to deliver all of the care and support plans on time. Make sure care workers with the right skills and experience are matched to deliver each customer’s care and support plan. Ensure run and working patterns are efficient and logical. Effectively prioritise to meet unexpected emergencies and changes in care packages.
This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.
Understanding of the range of customer needs and the nature of homecare.
Commitment to anti-discriminatory care practice. Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own.
Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions.
Excellent time keeper and reliable.
Knowledge and skills
Excellent organisational skills- ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.
Ability to maintain clear and accurate written records and follow statutory reporting procedures.
Good administrative and IT skills.
Ability to communicate clearly and build positive working relationships with customers, their families, Bluebird Care staff and other health and social care professionals. Good telephone manner and interpersonal skills.
Knowledge of what confidentiality means in relation to homecare services and why this is important.
Sound knowledge of the local area
Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency.
Ability and willingness to follow Bluebird Care’s policies, procedures and instructions
Willingness to work flexibly and to keep knowledge and skills up to date.
Experience – Previous coordination experience essential and a full driving licence is required.