Responsible to: Senior Support Worker
Hours: Full/part time as specified, including shift working, some
weekends and Bank Holidays.
Older Adults Services and Frail Elderly
To support older people with physical disabilities, long term health conditions,
onset of dementia to continue to lead active, independent and fulfilled lives in line with the scheme objectives
Work as part of a team to enable service users to exercise choice and
develop/maintain independence within a residential care setting.
Work within Accords philosophy of care, demonstrating understanding and
commitment to the rights of people within this client group.
Work flexibly providing one to one care to service users in all aspects of their daily
living, enabling them to do things for themselves where they are able. When needed
support service users to undertake tasks in accordance with their care and support
Facilitate and support service users in decision making; promoting choice and
Supporting service users in: -
• personal washing/bathing, moving and handling using appropriate equipment
• enabling service users to eat and drink well, including support with feeding when
• cleaning and tidying rooms
• participating in activities within the service, visits/ planned outings and holidays
• accessing medical care and therapies
• ensure medical emergencies are dealt with appropriately
• maintaining contact with friends and family within the wider community
• complying with the terms of their tenancy/licence and any house rules
Ensure that service user’s individual needs are met through effective care and
support planning and review.
Ensure that medical needs are met.
Support service users in advocating their own needs and wishes
Ensure that service user’s personal property and clothing is maintained to a high
standard reporting any issues to senior staff.
Service user participation
Promote service user empowerment; support service users to help them express
their views and make informed choices and decisions in respect of: -
• care and support plans
• complaints and concerns
• how services are delivered and managed,
• the maintenance and repair of the buildings and equipment
• house activities and community engagement
• the appointment of staff.
Managing and developing services
Contribute ideas and support the team and Scheme/Day Centre Manager in
developing activities and services to meet identified needs that will support
individual/communitywell being and individual and cultural identity
Working in a team and with others
• Contribute positively to working in a team, participating in and service delivery
reviews and service user meetings
• Work with colleagues and when requested lead in delivering activities and
services for service users
• Maximise own personal development by positively engaging in induction,
supervision, training, appraisal and team meetings.
• Work with colleagues and service users to share in the domestic tasks that
support the overall running of the service for example; shopping, preparing
meals, maintaining environmental hygiene, and undertaking cleaning.
Liaising with others
• Work positively with Accord colleagues, participating in Accord Group wide events
• Liaise and work with other agencies, health and social care professionals as
required in consultation with senior staff.
• Liaise with families and carers, working together positively to meet the needs of
• Act in a professional manner while on duty and when representing Accord.
0109 JD PS Care Assistant Elderly EMI and Frail elderly.doc 3
Financial control and record keeping
• Maintain accurate and up to date service user, financial and other relevant
• Ensure that all monies, including service user’s finances are accounted for in
accordance with policy and procedure
Record keeping, data management
• Complete service user files, reports care/support plans and other written
documents in an accurate, understandable manner and in line with statutory
• Maintain confidentiality of records and information relating to service users and
staff in accordance with Accord’s Confidentiality Policy
Health and Safety
• Manage risk to service users, self, the team and others by working within a risk
assessment framework. While not denying opportunities for positive risk taking
• Ensure the safety and security of the building, including visitors while on duty.
Maintaining accurate records in line with Health and Safety requirements.
• Comply with all health and safety legislation in respect of food hygiene, moving
and handling, the handling and storage of medication, cleaning and chemical
storage, and fire safety practices.
Quality and regulatory compliance
• Ensure repairs are reported promptly and work completed within appropriate
timescales, ensuring the continued provision of good quality housing,
environment, equipment, fixtures, furnishings and fittings.
• Abide by Accord policies, procedures and guidelines, ensuring compliance with
relevant legislation and care standards, including the National Care Standards
Commission and General Social Care Standards Council
• Experience of working with people within the specified client group
• Personal experience of care/supporting family/friends with learning disability,
physical disabilities, mental health or older people.
• Ability and willingness to undertake personal care
• Basic understanding of how rights, dignity, privacy, respect, & choice are
important when providing care.
• Knowledge/awareness of the service user group in a paid or unpaid role
• Ability to demonstrate knowledge of health & safety in creating a safe and
• Able to demonstrate good verbal and non verbal communication skills
• Understanding of the need to use different forms of communication to
support service users with limited or no spoken language or who are deaf or
hearing impaired or have learning a disability or dementia
• Able to read and record information accurately, objectively & legibly
• Ability to provide relevant and appropriate feedback to colleagues and
• Awareness and understanding of service user’s confidentiality
• Ability to work as part of a team comprising people with varying roles &
• Able to work under own initiative and solve problems
Education and training
• NVQ Level 2 or willingness to work toward qualification
• Basic level of education
• Other relevant qualifications in Health & Social Care
Specialist skills (full training given)
• Lifting/moving & handling
• Basic Food Hygiene
• Health and safety
• Able to work flexibly including evenings and weekends
• Ability to transport service users
• Demonstrable interest and enthusiasm for working with people within the
specified client group