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2nd Line Support Analyst - Windows - AD - Exchange Job
Durdham Park, Bristol (BS6), BS8 2NT
Salary: £22000 - £28000 per annum + Excellent Benefits

2nd Line Support Analyst - Bristol - £22-28K

The role:

  • Providing 2nd line escalation support including telephone based and remote support
  • Assist 1st line support when required
  • On-site visits to clients to provide IT support and consultancy
  • Support and management of clients servers and networks
  • Assist projects team with IT infrastructure projects

Personal Key skills:

  • Good telephone manner
  • Positive attitude
  • Good work ethic
  • Team player
  • Customer facing
  • Excellent written and verbal communication skills
  • Driving licence
  • Enthusiastic about IT developments
  • IT helpdesk experience

Technical key skills:

  • Windows 2008 R2 server & Active Directory
  • Exchange 2007/10
  • Windows 7 & Office 2010
  • Backup Exec software experience
  • Terminal Services / Remote Desktop Services
  • Hyper-V Virtualisation
  • Experience of server implementations, upgrade, migration and restores
  • Microsoft Certified (MCITP or MCSA - on at least Windows 2008 Server)
  • Working knowledge of Cloud based technologies such as Office 365


  • Windows 2012 server & SBS 2011
  • Exchange 2013
  • Basic knowledge of Sharepoint
  • Windows 8
  • Solid networking skills (TCP/IP, routers, firewalls, VPNs etc.)
  • Additional Microsoft Certifications (MCITP Enterprise Admin, MCSA or MCSE Server, Messaging, Desktop etc.)
  • Experience in an IT services company


  • £22-28k pa
  • 25 days holiday

Working hours

  • Bristol based
  • 40 hours a week - 8:30-5:30

'Southern Lights Ltd act as an employment agency for the purposes of this advert'

For more information on the company and a detailed job specification please apply now.

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Employer Details:
Southern Lights Ltd
No Email - Please Apply Below