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1st Line Support Job
Full time
Salary: 17,000.00 - 18,400.00  per year+ Excellent benefits

Job title: 1 st line support


Location: Mirfield, WF14 0DQ


Salary: Up to £18,400 DOE


Must Have: Full Clean British Driving License


Job type: Full Time, Permanent 37 hours per week


Benefits: Free on-site parking, staff discount scheme, flexible working arrangements and training opportunities.


We are looking for an exceptional IT & Facilities Technician to join our team. Our IT department is a busy and vibrant environment with a strong team ethic, managing a variety of technical issues taking around 800 calls per month


The Company


We are a charity founded in 1954 and have a number of adult and children’s residential homes, including an outstanding school, on-site speech therapy, and physiotherapy and hydro-therapy services. We have achieved a reputation of attaining very high service standards, working with children, young people and adults who have complex and multiple physical disabilities and associated communication, sensory and learning difficulties


Overall Aim:


All 1 st line support are required to assist the Senior IT & Facilities Technician and Head of IT & Facilities in providing IT services appropriate to the needs of the Trust and its staff whilst maintaining a high level of support and resolving issues in a time that is deemed suitable and within the timescales specified in the Guide to IT Services document.


Day-to-day duties:

·         To provide 1st line support and maintenance of desktop hardware and software to users across the Trust including installation and configuration.

·         To be the primary source of contact for users across the Trust in terms of appropriate advice and guidance.

·         Provide and maintain a comprehensive log of all incidents, problems and changes of hardware, software, systems and user accounts using the Trust’s chosen call logging software.

·         To maintain the appropriate communication systems and support all staff in order to protect the interests of the Trust.

·         To manage the Trusts user accounts and organisational groups including changes and permission when authorised or requested to do so from HR, Senior Technician, Head of IT & Facilities and Department Managers.

·         To fulfil any other authorised server tasks when requested by Senior Technician, Head of IT & Facilities or the external support company.

·         1st line network problems are identified, resolved or escalated where necessary at the first opportunity.

·         To ensure that the Trust’s hardware is appropriately asset tagged prior to deployment and to continue to keep it up to date following any hardware moves or changes.

·         To apply and maintain building systems in order to ensure safety and security of the organisation in the most efficient and effective way.

·         To maintain an awareness and keep updated with the latest initiatives and thinking, sharing new ideas with colleagues in order to improve organisation performance.

Skills, Knowledge and Experience required:


·         GCSE English/Maths/Science or equivalent at grade C or above

·         Previous IT Helpdesk Experience

·         Good Knowledge of Microsoft Office Products

·         Good Knowledge of AV equipment

·         Experience in Troubleshooting Windows operating systems

·         Experience in troubleshooting Microsoft Office

·         Full Clean British Driving License

·         Experience of using Call Logging Software

·         Knowledge of Hardware (Desktop/Server/UPS/Switches/Printers)

·         Knowledge of Active Directory & Group Policy/DNS & DHCP

·         Knowledge of Exchange Administration

·         Knowledge of Virtualisation – VMWare and Hyper-V

·         Networking Principles – VLANs & VPNs

·         Knowledge of Databases – SQL

What the company will offer:


·         Free parking

·         Staff Discount Scheme

·         Childcare vouchers

·         Pension

·         Flexible working arrangements

·         Training opportunities


How to Apply

Please click on apply and submit your full CV. Please be aware you are also required to complete an online application form, this will be emailed to you on receipt of your CV.


Apply for further information...

Employer Details:
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