Home Office Digital, Data and Technology (Live Services) provides high quality IT services to Home Office Technology customers by - 

·         Providing our users with the tools they need to access and engage with services and systems applicable to their business.

·         Delivering the technical Service Support capabilities required to operate our platforms, applications and toolsets.

·         Maintaining the Operational Security of our live services.

·         Supporting the Service Architecture and lifecycle management of our services.

·         Supporting Business Management to ensure that Live Services operates as a highly effective organisation.

Primary Purpose

The Home Office Digital, Data and Technology Infrastructure services team is responsible for all aspects of hosting, maintaining and supporting the infrastructure providing services for Civil Registration and Her Majesty’s Passport Office within the Home Office.

Reporting to the HEO Team Leader, the post holder will be responsible for assisting with the day to day administration of the GRO estate.

Key Responsibilities

1. Design and implementation of new solutions and improving resilience of the current environment;
2. Maximizing network performance by monitoring performance, troubleshootingnetwork problems and outages, scheduling upgrades;
3. Securing network systems by establishing and enforcing policies, and defining and monitoring access;
4. The support and administration of firewall environments in line with IT security policy, including the deployment of patches and software upgrades to ensure the availability and integrity of the IT estate;
5. The configuration of routing and switching equipment;
6. Provide 3^rd Line support of IT related requests, faults and incidents to agreed service level targets.
7. To represent the Infrastructure team on IT related issues with customers and suppliers.
8. Be adaptable & flexible in working practices to meet the needs of the local environment and to share skills across existing server and Service Desk admin staff.

Skills required

1. Proven ability in prioritising and decision making with an analytical approach to problem solving.
2. Proven track record as a flexible and effective team player with the ability to use initiative and manage change.
3. Evidence of strong written and verbal communication skills, communicating effectively within a customer facing environment.
4. Proven ability of delivering at pace ensuring quality of delivery is not affected.
5. Proven ability of working in an IT environment supporting network infrastructure.

Selection Criteria

 MinimumRequirements:

The competences should be addressed in the “statement in support of your application” boxes on the application form, whilst the desirable criteria should be addressed in the “additional information to support your application “box. 

Please note: the combined maximum word count for each of the competence and desirable criteria should not exceed 200 words. 

For further information and details of how to apply please visit the Civil Service Website